Refund & Returns

  • Refund
  1. For Canceled Orders:

If you cancel your order within 5 days after paid, we can give you the full refund. However, if after 5 days and the package was shipped, then you are not entitled to a refund. Please make you selection carefully.

  1. For Product Return:

If you want to return your product(s) after receiving it/them, we will not give you a refund. However, we could give you store credits of the same amount of your returned goods if you:

  • Contact us and shipped your products back within 2 days of the delivery.
  • Item(s) are returned Undamaged/Unsoiled/ UNUSED.
  • Have not treat your item(s) in a way that decreases their value.
  • Return both the products and their packing cases/holders in the same condition you received them.

Please notice that ALL our items are inspected for faults before shipment. If we received the goods and determined that you have damaged/soiled/used the items, we have the right to deny your claim. The goods will be returned back to you at your expense. For your own protection, please return your item(s) via insured mail to their full value. If they are lost/damaged in the mail we can NOT exchange or refund unless you have insured the items.

  • Exchange

If you make a mistake and select the wrong size, exchange is available to you if:

You contact us within 2 days after the delivery.

You return your item(s) Undamaged/Unsoiled/UNUSED.

You have not treated your item(s) in such a way that decreases their value.

You return both the products and their packing cases/holders in the same condition you received them.

Please note that you need to contact us first before shipping your items. Tell us your order number and tracking info of the good(s) you want to exchange. We refuse ANY exchange made without reasonable proof of purchase.

For your own protection, please return your item(s) via insured mail to their full value. If they are lost/damaged in the mail we can NOT exchange or refund unless you have insured the items.

If we receive the item(s) and determine it has been damaged/soiled/used, we will refuse the exchange. Your item(s) will be returned to you at your expense.

For customized orders, we do not offer exchange since they are made for YOU. They are not ‘off the shelf’ products and therefore do not have an exchangeable product of equivalent value. Please customize your product carefully.

 

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